Comments on: Customer-service reading list /blog/2009/06/22/customer-service-reading-list-from-ux-london/ The official FatDUX web blog Sat, 31 Jul 2010 06:13:03 +0000 hourly 1 http://wordpress.org/?v=3.0 By: online payday loans/blog/2009/06/22/customer-service-reading-list-from-ux-london/comment-page-1/#comment-7996 online payday loans Tue, 13 Jul 2010 00:34:48 +0000 /blog/?p=340#comment-7996 Payday loans involve least conditions, these include, you need to have a stable job and you should draw a steady income of $1000 as a minimum. Besides, you have to be 18 years of age and hold US citizenship and have an active checking bank account. If you meet all the above criteria there is no stopping you from getting a payday loan. Payday loans involve least conditions, these include, you need to have a stable job and you should draw a steady income of $1000 as a minimum. Besides, you have to be 18 years of age and hold US citizenship and have an active checking bank account. If you meet all the above criteria there is no stopping you from getting a payday loan.

]]> By: verygoodservice/blog/2009/06/22/customer-service-reading-list-from-ux-london/comment-page-1/#comment-6711 verygoodservice Sun, 06 Sep 2009 10:49:23 +0000 /blog/?p=340#comment-6711 Thank you - I hope that all the investment by companies in social media will result in good customer service as opposed to being only an internet marketing effort Thank you – I hope that all the investment by companies in social media will result in good customer service as opposed to being only an internet marketing effort

]]> By: Eric Reiss/blog/2009/06/22/customer-service-reading-list-from-ux-london/comment-page-1/#comment-6710 Eric Reiss Sat, 05 Sep 2009 09:24:40 +0000 /blog/?p=340#comment-6710 Not that I know of. But I can tell you several war stories about how the misuse of social media (e.g. ghostwritten blogs for CEOs) have harmed the service offering.In general, there are very few statistics that relate to customer service and social media. That said, some companies have hired highly qualified subject experts to troll the blogs/twitter and comment on stuff relevant to the host company. This indirectly impacts both customer service and conversion rates. Not that I know of. But I can tell you several war stories about how the misuse of social media (e.g. ghostwritten blogs for CEOs) have harmed the service offering.

In general, there are very few statistics that relate to customer service and social media. That said, some companies have hired highly qualified subject experts to troll the blogs/twitter and comment on stuff relevant to the host company. This indirectly impacts both customer service and conversion rates.

]]> By: verygoodservice/blog/2009/06/22/customer-service-reading-list-from-ux-london/comment-page-1/#comment-6707 verygoodservice Wed, 02 Sep 2009 09:19:57 +0000 /blog/?p=340#comment-6707 Would you happen to know if someone has written a book about good customer service through social media / social networks? Thanks Would you happen to know if someone has written a book about good customer service through social media / social networks? Thanks

]]> By: Simon/blog/2009/06/22/customer-service-reading-list-from-ux-london/comment-page-1/#comment-6583 Simon Thu, 25 Jun 2009 10:30:05 +0000 /blog/?p=340#comment-6583 Really useful list, thanks for sharing! Really useful list, thanks for sharing!

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