Comments on: A method for quantifying user experience

By: Penny Auction Script

Penny Auction Script — Wed, 10 Feb 2010 11:11:17 +0000

Wow! You are really providing interesting method.I enjoying reading your post and it is a really good read for me.

By: mark

mark — Tue, 09 Feb 2010 12:02:28 +0000

well nice post, and thanks for sharing your ideas.

thanks

By: Penny Bid Auctions

Penny Bid Auctions — Tue, 09 Feb 2010 10:25:24 +0000

Hi eric, I think that you have a very interesting research. I will also appriciate youfor giving the better result as I hoped it should be.

By: Study8Home

Study8Home — Tue, 09 Feb 2010 08:11:51 +0000

Hi Eric,
Amazing post,nice case study and analysis,I Really enjoyed reading it and also appreciate the information you have analyzed and offered in this post.
Thanks for sharing:)
cheers and happiness

By: Eric Reiss

Eric Reiss — Sun, 22 Nov 2009 15:08:39 +0000

Thanks, Sue. Spread the word. I think this article takes the prize as the LEAST read article on this blog (closely followed by the length of an internet year).

By: Sue Fensore

Sue Fensore — Thu, 22 Oct 2009 23:18:30 +0000

Eric, your analysis blows me away! I’ve been dreaming of this moment – the breakdown and scoring of various interactions – literally for years! Some people told me that this couldn’t be analyzed in any sort of quantifiable way, and I disagreed, and now here it is!!!!

By: Eric Reiss

Eric Reiss — Mon, 12 Oct 2009 14:26:19 +0000

Hi Amber,

GVSRUC refer to the points made in the text:
Grade
Value
Score
Recurring
Unique
Chronological

Y stand for “yes”

Score = Grade x Value

OK?

By: amber

amber — Fri, 09 Oct 2009 19:08:57 +0000

Very interesting, I would love to learn more about this — examples, reports.

One question, I may be missing:
On the chart, what do the letter columns mean and the Y and ?
GVSRUC

Are they different “Users”? The narative seemed to have 4 users but there are 6 letters. Why do they have different ratings? It is each of their take on things? Sorry If I just totally missed something here.

I am really interested in this, so please clarify! Thanks!

By: Eric Reiss

Eric Reiss — Mon, 05 Oct 2009 18:44:21 +0000

Sure, Peter. The fact that it rained was directly responsible for the high humidity in the theater. Hence, snapshot 22 is chronologically related to snapshot 8. The reactions to the ticket prices (snapshot 13) could be an indirect reaction to the nasty girl at the ticket office, who put folks in a bad mood. The popcorn on the floor (snapshot 20) could be related to the overfilled rubbish bins (snapshot 17). Hence the question-marks, which suggest there may be something worth investigating further.

The question-mark for snapshot 11 (rude ticket seller) could be a unique occurance – is this an isolated incident, a single bitchy employee, or a chronic staff problem? We don’t know – but we now know that something is amiss.

By: Peter Boersma

Peter Boersma — Mon, 05 Oct 2009 18:24:35 +0000

Interesting approach to break up the un-grasp-able value of a holistic experience into smaller parts that can be quantified.
Could you explain the concept of “events that [..] have a chronological (linear) element.”? The number of snapshots that are marked with this quality is too low to help me understand…