Cultural literacy

20.10.2009 | Author: Eric Reiss
Yesterday, I walked down to our local discount grocery store. I needed a bottle of milk (for breakfast), a tomato (for our turtle), and a bottle of vodka (for Cosmos and Bloody Marys).

We’ll start today’s post with the vodka.

Snarky story starts here
The store has a lousy selection of booze, but when vodka is drowned in cranberry or tomato juice, most of the stuff is palatable. I asked for a bottle of “Rasputin” (cheap, Czech, and surprisingly mellow).

“Oh, you mean ‘Rezz pew TEEN’” corrected the kid behind the counter, perhaps a fan of the historically flawed 1978 Boney M hit.

“Thanks. Yes. ‘Raz PU tin’” I replied.

“Rezz pew TEEN,” he insisted.

“Well, I want the bottle you’re pointing at. But it’s actually pronounced like ‘Vladamir PU-tin – without the ‘ras’”

“Who?” he asked?

“Who?” I asked back, “The monk who influenced the Czarina Alexandra? Or the current prime minister of Russia?”

“Who the fuck cares?” he replied – which in retrospect was probably a reasonable response from an underpaid kid at a crappy discount grocery.

That said, my patience in these situations is notoriously low – my close friends say “non-existent.” My unspoken reply was, “you probably should care if your career plans go beyond minimum wage and a bar-code scanner.”

Rasputin-vodka

How Thomas Edison hired folks
Edison invented the phonograph, the electric light, and a couple of other things. He had a special written test he gave to all new potential employees. It included stuff like “What is the capitol of Albania?” and “Name a poem by Longfellow.”*

Engineers and other skilled job applicants hated this test. They argued it was completely irrelevant to their work. But Edison replied, “The questions I ask are all related to things you should have learned in school. I’m not really interested in what you know. But I very much want to know what you’ve forgotten.”

How I interview
Whenever I interview people – from freelancers to salaried positions, I always look for people who can think outside the box. Of course to do so, folks have to know there IS a life outside the box. They need to be culturally literate. I’ve never given a prospective employee a formal test. But I do ask off-the-cuff questions you probably won’t hear at other interviews – I want to draw people out and find out if they know something of the world around them.

Personally, I have no long-term interest in the people who go through life wearing professional blinders. Nor do I want to work with folks who spend more time on self-promotion than on self-improvement. And I have absolutely no use for folks who, armed with a couple of expensive university degrees, insist they can change the world before they’ve taken the time to understand it.

Learning from my own dumb mistakes
My attitude has made me more enemies than friends - conviction is often mistaken for arrogance by the youthful. Nonetheless, this standpoint has made my life is richer and my company is stronger. And I build on hard-earned personal experience having made all three mistakes myself. When I arrived in Denmark at the ripe old age of 22 with a hot degree and a hot job title at the Royal Theatre, I thought I knew it all. Boy was I wrong. And thank goodnesss I had patient mentors who put up with my immature self-importance and helped me move forward.

Well, I'm a lousy mentor because I don't have much patience with either arrogance or unjustified self-importance. Today, I seek out people who think, who are well-rounded. I want to work with people who are smarter than I am for only they can help me expand my own weltanschaung.

I don't mind being told I'm full of shit. In fact, I welcome it. But be prepared to teach me why and help me grow.

Thank you, David Blumenthal
There was a memorial plaque on the wall of my high school to David Blumenthal (1936-1952): “Cease not to learn until Thou cease to live. Think that day lost wherein Thou draw’st no letter to make Thyself more learn’d, wiser, better.” This wonderful quote is credited to Guy du Faur de Pibrac and has since become my creed.

Cultural literacy should be a prerequisite in every job description. “Knowledge of HTML” – hell, that’s the easy part. But remembering your grade school social-studies class is tough. Nevertheless, I honestly believe that that is what’s going to help move our industry forward.

* Tirana and “Hiawatha” are acceptable answers. BTW, if anyone passes by Highland Park High School (north of Chicago), I'd love a photo of the plaque - if it still exists. It was near the north entrance, by the auditorium.

11 Comments »

  1. Heh! I enjoyed this post, thanks for sharing

    Comment by Matthew - 02:52 21.10.2009
  2. Love this..."Cultural literacy should be a prerequisite in every job description. “Knowledge of HTML” – hell, that’s the easy part."

    I couldn't agree more. I've mentored over 100 people in the last couple of years. About a dozen have approached me from the IAI and the rest through other connections or through the shows I produce.

    The majority of questions I get from people are either "how do I get buy-in for an IA or IxD approach for my project?" or "how do I land a career in IA/IxD?"

    The answers to both questions never come down to whether or not they know PHP, have a portfolio of Wireframes, Personas, or objects they've designed personally. It's always about the soft skills! Can they appear professional, yet relaxed? Are they comfortable with saying "I don't know" when they don't know. (There's nothing wrong with this btw, IMO it's better to acknowledge that you don't know then to try and "dance around" the answer.)

    The purpose of the interview isn't whether or not they are qualified - they wouldn't be having the interview if they weren't. The interviewers are really looking to understand if that person will be a good fit with other members of the team.

    Not much more I can say about your statement...

    "Personally, I have no long-term interest in the people who go through life wearing professional blinders. Nor do I want to work with folks who spend more time on self-promotion than on self-improvement. And I have absolutely no use for folks who, armed with a couple of expensive university degrees, insist they can change the world before they’ve taken the time to understand it."

    ...other than Amen brother!

    Now the question becomes where do we find the 3-5% of the people who are willing to not just talk about things in theory - but actually do the work necessary for both the betterment of self and community?

    I'm in! Anyone else?

    Comment by Jeff Parks - 13:18 21.10.2009
  3. I knew you were a kindred spirit from the get-go, Jeff. Thanks for your wise remarks and kind support.

    Comment by Eric Reiss - 13:23 21.10.2009
  4. My pleasure Eric - thank you for sharing! Keep up the great work my friend.

    I'm working on ideas for a presentation I could give at EuroIA next year - let's connect on Skype again shortly to chat about that and other ideas I have that could involve FatDUX.

    Cheers!

    Comment by Jeff Parks - 20:57 21.10.2009
  5. Wonderful post Eric! My knowledge of foreign languages, other than French, is limited, so I will just have to trust you when you say that you're simply looking for people who can help you expand your weltanschaung! Do you use that line much?

    Comment by Sue Fensore - 01:12 23.10.2009
  6. Hi Sue,

    I probably use it more than I should:) But remember, I live in a country (Denmark) where an hour on a plane will plunk me down in any one of 20 different language areas:) Speaking several languages and understanding several more isn't unusual in small countries like Denmark, the Netherlands, Croatia, etc. Curiously, if you're a tourist in Europe, the bigger the language area (fx German, French, Spanish), the greater the problems you'll encounter speaking English (gross generalization, but worth noting nonetheless). The small language areas know the importance of learning second and third languages. For example, in Bulgaria (pop. 7.6 million), they start teaching English already in the second grade.

    "Weltanschaung" means "world view". Wikipedia has a good article: http://en.wikipedia.org/wiki/Weltanschaung

    Comment by Eric Reiss - 10:13 23.10.2009
  7. Thanks for all of the information Eric! Mostly I was just trying to make you laugh! But I always learn a lot from you.

    See you in the Spring!

    ~Sue

    Comment by Sue Fensore - 03:01 26.10.2009
  8. I did laugh, Sue :) Thanks!

    Comment by Eric Reiss - 06:10 27.10.2009
  9. fuck u. y we gotta know this shit? u make ur dumb rules and xpect us to follow.

    Comment by Mickey Mouse - 16:58 22.11.2009
  10. Dear Mickey,

    These aren't rules, it's just friendly advice from someone who pays higher wages than most supermarkets and fast-food franchises. If you think the advice is dumb, don't follow it.

    I'm actually curious how you even found our blog. But thanks for taking the time to share your honest reaction.

    Comment by Eric Reiss - 10:55 23.11.2009
  11. Three experiences from a recent trip to Miami, FL.

    At Whole Foods in Pinecrest:
    Me: "Hi. I'm looking for vermouth."
    Whole Foods: "That's like beer, right?"
    Me: "It's like a strong wine."
    Whole Foods: "This is the wine department."
    Me: "Yes. I know. Where do you have stuff like port?"
    Whole Foods: "Which port? Is this something you got on a cruise ship?"


    At Macy's in Dadeland:
    Me: "Hi. I'm looking for black, canvas tennis shoes."
    Macy's: "Canvas? Is that a kind of leather?"
    Me: "It's heavy cloth. Like what they make sails out of."
    Macy's: "Like nylon? We have Docksides. But they're not made of nylon."


    At Staples office supplies
    Me: "Hi. I need an At-A-Glance calendar refill."
    Staples: "What year?"
    Me: "2010"
    Staples: "But that's next year."
    Me: "Er...yes...I need a refill for my current calendar."
    Staples: "We don't carry that brand."
    Me: "You have a display over there, but there's nothing in it."
    Staples: "That's a mistake."
    Me: "That you have the display or that it's not filled?"
    Staples: "Yes. Sorry we can't help you."


    And we web designers wonder why folks can't fill out online forms...geez.

    Comment by Eric Reiss - 13:42 09.12.2009

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